Refund Policy

Overview

At TENZORIXAL, customer satisfaction is our priority. We offer refunds and exchanges within a set of conditions outlined below.

Refund Eligibility

• Requests for refunds must be made within 30 days of purchase.
• Refunds apply only to items that are unused and in their original packaging.
• Proof of purchase is required for all refund claims.

Non-Refundable Items

• Gift cards
• Custom or personalized orders
• Downloadable software products

Exchange Policy

Exchanges are subject to product availability and can be requested for defective or damaged items.

How to Request a Refund

To initiate a refund, contact our customer service team via email at [email protected] with your order number and reason for return. Our team will guide you through the process.

Processing Time

Once approved, refunds will be processed within 7-10 business days. The credit will automatically be applied to your original method of payment.